Customer/Client & Implementation Success Manager - Care & Health Tech

Available immeadiatley

This candiate has demonstrated their capability to lead complex change programmes, develop scalable operational processes, and cultivate high-performing teams.

Their skills include project management, strategic leadership, change and transformation, data-driven decision-making, and customer lifecycle management. This candidate is adept at cross-functional collaboration, process design and optimisation, and stakeholder management. Furthermore, they show notable resilience, adaptability, and person-centric empathy, which collectively contribute to their effectiveness as a leader.

In their most recent roles, the candidate successfully led multiple projects, spearheading the implementation of Managed Service Provider contracts and enhancing client satisfaction while significantly reducing churn rates and improving client engagement. Their contributions have led to the development of innovative customer and carer journey improvements