Client Relationship Manager – Care Homes (Wiltshire, Gloucestershire & Oxfordshire)

Salary: £47,500 per annum + quarterly bonus + car allowance
Location: Field-based across Wiltshire, Gloucestershire & Oxfordshire
Contract: Full-time, Permanent (37.5 hours per week)

About the Role

We are recruiting on behalf of a respected care provider for a Client Relationship Manager to represent care homes across Wiltshire, Gloucestershire and Oxfordshire.

This is an exciting opportunity for someone with excellent relationship-building skills and a commercial mindset to play a key role in raising awareness of the homes, engaging with local communities, and supporting occupancy growth.

The role would suit someone with experience as a Sales Manager, Business Development Manager, or Community Engagement Manager, especially within care, healthcare, or hospitality.

If you’re a natural networker who enjoys connecting with people, building trust, and making a positive impact, this position offers a rewarding career within a purpose-driven sector.

Key Responsibilities

• Relationship Management: Act as the main point of contact for prospective residents and families, providing guidance and support throughout their journey.

• Community Engagement: Build strong connections with local organisations, groups, and stakeholders to raise awareness of the care homes.

• Drive Occupancy: Proactively engage with prospective residents and families to promote the homes’ services and support admissions.

• Event Coordination: Organise and attend community events, open days, and networking opportunities to showcase the homes.

• Collaboration: Work closely with care home managers and teams to ensure a smooth and positive admissions process.

• Sales & Marketing Support: Partner with the marketing team to deliver targeted campaigns, and use proactive sales techniques to drive interest and occupancy.

• Performance Tracking: Monitor and report on relationship-building activity, enquiries, and occupancy outcomes.

Candidate Requirements

• Proven experience in client relationship management, sales, business development, or community engagement.

• Personable and approachable, with excellent interpersonal skills.

• Strong written and verbal communication skills.

• Proactive, self-motivated, and able to manage your own diary effectively.

• Local knowledge of Wiltshire, Gloucestershire, and Oxfordshire is an advantage.

• Willingness to travel across the region and attend occasional out-of-hours events.

• Confident using CRM systems, Microsoft Office, and digital marketing tools.

Benefits

• Salary: £47,500 per annum.

• Bonus: Quarterly performance-related bonus.

• Car Allowance: To support regional travel.

• Professional Growth: Ongoing training and career development opportunities.

• Positive Impact: Help families make informed choices about care while strengthening community connections.

• Collaborative Environment: Work within a supportive and values-driven organisation.

Why Apply?

This role combines relationship management, sales, and marketing responsibilities. As a Client Relationship Manager, you’ll be central to building trust with families, strengthening community links, and supporting care homes to thrive.

How to Apply

Click Apply Now to submit your CV, or contact Mike at Pivotal People for a confidential discussion.